Frequently Asked Questions
User Account & Password
To create an online account, go to our website's top navigation and select 'Account'. You will be able to create your profile, save your shipping addresses and sign up for our newsletter to receive the latest updates from Stephanie's.
Some promo codes are limited to users who have created an online account at shopstephanies.com. In this event, you must first create an account and log in to be able to receive a special offer. Once you are logged in you will be able to enter your coupon code during the checkout process. Kindly know that our coupon codes cannot be applies to beauty and fine jewelry. If you are encountering issues please email customer service email@example.com.
Unfortunately once an order has been placed we cannot edit any information. Feel free to contact our team as they may be able to cancel your order shortly after you have placed it.
Your order may have been declined for reasons that depend on your bank policies. The next step when your payment is declined is to try another payment method, try using PayPal or contact your credit card provider.